Refund Policy

How to request a refund

Email [email protected] within 7 days of your purchase. That's the whole process.

Include the email address you purchased with (or forward your receipt) so we can find the order. You don't need to explain why — a reason is welcome as feedback, but never required.

Alternatively, you can contact Polar (our checkout provider and merchant of record) at[email protected] — going through us directly is usually faster, though.

Who processes this

Cove licenses are sold through Polar, our checkout provider and merchant of record. The money side — payment, VAT/sales tax, and this refund — runs on Polar's rails under thePolar Buyer Terms. The license itself is governed by theCove License Agreement.

What happens, step by step

1. You email us. We answer and confirm, usually within a day.
2. We issue the refund from our Polar dashboard — everything you paid comes back: the license price and any VAT/sales taxthat was charged at checkout.
3. The money returns to your payment card within5–10 business days (that window is your bank's processing time, not ours).
4. Your license key is revoked at the moment of the refund. Within at most 7 days, the app notices on its next license check and the status badge simply returns to Non-commercial.
5. Cove keeps working. A refund removes your commercial-use rights — the app itself never stops running, and personal, educational, and non-profit use stays free forever.

What you do NOT need to do

• No refund form, no account, no login.
• No uninstalling or "returning" anything.
• No minimum reason, no justification, no negotiation.

Please don't file a chargeback first

A bank dispute ("chargeback") is slower for you, costs both sides money, and can put our store account at risk. Emailing us is faster and achieves the same result — there is no situation where we would refuse a request inside the 7-day window.

After 7 days

The automatic no-questions refund covers the first 7 days. Past that, email us anyway — if the license genuinely doesn't work for your use case, we would still rather refund you than keep money you regret spending.

Nothing on this page limits your statutory rights. If you are in the EU or the UK, consumer law may give you a 14-day withdrawal right for digital purchases. That right is not affected by this policy — contact us and we will honor it.